After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. How do I know I can trust these reviews about StubHub? If you feel like StubHub cheated you, you could take action against them. Sorry we couldn't be helpful. Cookie Notice After the switch, you will enter the email address you use to access the community in order to reset your password. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Removed the Apple ID. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. So I called customer service. The money has already been paid to Stubhub but i have no tickets. Combined with viagogo, we now span 90+ countries around the world. From what I understand, there's about 50 brokers . I have hockey season seats and sometimes list tickets. They did within a few hours. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Should i cancel my card? The tickets were never delivered by the seller via email nor phone. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. The company does have something they term FanProtect Guarantee in its User Agreement. 3, it lays out the ramifications of what they call a dropped sale. DoNotPay records the details of your purchase to boost your chances of winning the refund. Go to 'My tickets' then Orders in each one to see if you bought tickets. and our You will get scammed. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. So Stub Hub would get double the money if a seller cancels? No. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. StubHub's return policy is called the "FanProtect Guarantee". When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Wuld be 24 hours before I hear anything back. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. You will enter your community username and new password and done! To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. But again, here it is January 9, 2023 and still no refund. Check out the table below to see the best alternatives to StubHub. By clicking 'Buy now,' you complete the order. This means that out of my $495 sale, I only get $145 back. Ben - Los Angeles, California. Customer service all the way to your seat, 2000-2022 StubHub. I made an error when I listed my tickets for sale. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Provided proof of transfer from 8/24/21. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Buyer claimed I never sent the ticket. We aim to provide readers with the most up-to-date information available about today's consumer products and services. What can I do about this? Seating Area: 104. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy If you feel like StubHub cheated you, you could take action against them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. We value your privacy. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. I never received notification and Stubhub wanted to charge me $282. Well start sending you the news you need delivered straight to you. Customer service all the way to your seat, 2000-2022 StubHub. We purchased tickets on December 29, 2022 for the Broadway show Six. It says it right in the email of the RESPONSE REQUIRED email. Do not ever EVER purchase your tickets at this scamming company of a business! Order Help; Ticket Delivery 10-23-2021 06:34 PM. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. *After attempting to contact customer several times from different . We found and bought tickets several weeks before the event. At this point I feel Im in trouble. No notifications went to Apple ID. 05-07-2021 07:39 PM 0 Reply Unfortunately I did not read the reviews here and now I am scammed out of $800. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Ticketmaster is a Scam. Check the emails. This is very poor business practice from any business. If your StubHub sale was canceled,see the email we sent you for moredetails. I asked them to help me transfer my tickets since I want to sell them. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. FAQ. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. For barcode delivery, some payment will come within 24 h. Help us improve this article with your feedback. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Check your recording. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Lesson learned. told me to repost them on StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. For obvious reasons, this isnt usually a satisfying compensation. I find that extremely hard to believe. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. And let's face it, that's the most important part. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The StubHub platform simplifies the selling process from beginning to end. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. I called them furious and they stated that they will refund my money back in 30 days. We ended up paying TWICE the price. Our content is intended to be used for general information purposes only. That stinks. Enjoy reading our tips and recommendations. You have just learned a valuable and expensive lesson. There was nobody to get a hold of at StubHub (great strategy on their part). Everyday: 5:00 AM - 9:00 PM Pacific time. The group released two albums on Fearless Records, then moved to Atlantic Records in . As this price comparison shows, both services have a wide variety of seats available and are usually . Be the first one to find this review helpful. Unsubscribe easily. Please do not send original documents as we cannot take responsibility for them. StubHub: $128 - $155. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Poor customer service is the biggest pet peeve to DoNotPay. By clicking 'Buy now,' you complete the order. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Help us improve this article with your feedback. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. I spoke to them and they said nothing they can do. We were on the 50 yard line and offered 10 yard line. I informed them that I was only selling tickets tonight one of the event. No. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. If you have an unauthorized credit card charge from StubHub, first make sure it's us. ConsumerAffairs is not a government agency. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. No. DoNotPay doesnt care about that. StubHub clearly does not! *I paid over $*** for these two tickets. Doesn't matter that it happened while you were asleep. Did you find it helpful? Very difficult to believe. and our We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Do I have any reasonable like to stand on? Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. . She says she called and chatted online with StubHub . To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. For more information, please see our For more information about reviews on ConsumerAffairs.com please visit our The highest chances you have of being granted your refund is if you let DoNotPay request it for you. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. . Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Sign up to receive our free weekly newsletter. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. All Rights Reserved. Do NOT use stubhub. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. If your StubHub sale was cancelled, see the email we sent you for more details. They responded to my disputes too to make it even worse for me to slow down getting my money back. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The agent was not able to help me with a password reset. Was this answer helpful? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I cant afford this right now. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Thank you, you have successfully subscribed to our newsletter! Sorry we couldn't be helpful. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. . Unsubscribe at any time. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Next, a few weeks go by and they charged me $168.30 for not selling my ticket. They kept changing the delivery date. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Answer (1 of 5): Yes you can. StubHub contacted me and told me I needed to get scan reports from the . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Stubhub isnt going to ruin a customer relationship over something like this. Check out the table below to see the best alternatives to StubHub. that's more than 100% of the listing. The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. I should have read the reviews before I did business with them. About an hour after I posted the tickets, I got a phone call from StubHub. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. An email might never be responded to, and the same goes for phone calls. Travel Rewards Cards; The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Keep in mind that you may not be refunded in money. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Portugal. It was grayed out. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . For example, on the sale of a $100 ticket, the buyer would pay $110. Waited 30 minutes. Lindsay is the author of this solution article. I sent tickets to the user name & email address provided by StubHub. In other words, when it can be too late to get a refund. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Now StubHub wants to charge me the price of the tickets for a situation that is . Called customer support. Receive a coupon for 120 percent of your original purchase*. Sit back and relax while we do the work. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. Yes Get a credit worth 120% of your original order or a full refund if an event is canceled. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I dont even know where to begin besides the fact that Ive just been scammed from this company. Thank you! This is ridiculous. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I NEVER authorized my card to be charged without my permission. Just a heads up. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. This is not StubHubs fault. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I never saw a refund nor a refund receipt. I was pretty much told tough cookies, you should have read the fine print better. Help us improve this article with your feedback. Its location on this page may change next time you visit. StubHub Reviews 2013-2022. Sells Music & Sports Tickets. Yes At this point, I guess to be continued is all I can say. Another way you might reach the company is by sending them an email. Sorry we couldn't be helpful. Stub Hub already has the original purchase amount! Did you find it helpful? You were confused as you had never received. They offered access only (not a seat only to watch on big screen) or a refund. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. That was my first and last sale. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. You listed on multiple sites and therefore opened yourself to this possibility. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. The event was canceled and Stubhub changed the guarantee. Incurring a charge. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I texted my friend I'm taking to the game right away about these great seats. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. The cancelled ticket resulted in a charge of $680. Everything you could want out of a customer service rep. Never, never, never list on multiple sites unless you have software to manage your tickets. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, If your order is canceled, you won't be charged. Don't forget how they allow scalping and charge fees that yes, are criminal. All this is described in their TOCs. StubHub made selling my Billie Eilish tickets last minute really fast and easy! They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Get buying tips about Ticket Websites delivered to your inbox. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Click here for details See all additional. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. DoNotPay can be by your side during the process and help you sue any company in small claims court. Hurry up and access DoNotPay from any web browser to check out everything we offer. I reset the email to be use. So my tickets were listed for $275 a piece, and there were two of them. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Call toll-free from the U.S. or Canada, or chat online with support. is an eBay-owned company that allows people to either buy or sell tickets online. Go to 'My tickets' then Orders in each one to see if you bought tickets. Was this answer helpful? Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! We do still love going to events and want buying tickets online to be easy and safe. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. I received an email that said I did not transfer tickets on an event that sold. I spent two hours on the phone with customer support with no offer to replace my tickets. 0 Likes . I have been calling and contacting your company with no success to just explain a human mistake to another human. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Privacy Policy. It's automatic when you cancel now. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. As a musical artist, I would never want to be involved with them. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. They are only offering vouchers for future use instead of a cash refund. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. US and Canada 1.866.788.2482 Toll free. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. The company prides itself on being a Fan-to-Fan service. To them, comparable means not even close! On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. Spent hours getting this sorted on three different calls. Source. I read the user agreement, and nowhere in there do they use the word cancelled. What?!?! We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Mobile app: About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Under their sellers policy, section 3. CardMatch Increased Targeted Offers! I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Expensive_Hunter_424 6 mo. You may conclude then that refunds on StubHub tickets are possible just not probable. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. The cancelled ticket resulted in a charge of $680. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. We value your privacy. StubHub made a mistake and I pay for it!. For more information, please see our Prior to the event, StubHub notified me the tickets were pending transfer. Lets dive into it right away. 24/7 customer support: They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. georgian cuisine menu, richard sterban first wife, i hope life is treating you well or good, charleroi police reports, 3 l=1 how many electrons, taylor morrison ellsworth ranch, where is curly bill buried, 82nd airborne division yearbook, filippo berti net worth, what a landlord cannot do in texas, daytona cheer competition prize money, is it possible it was moved, renamed or deleted, nebula new york dress code, justin watson london ontario missing person, tim kennedy age when he joined the army,

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